Consultants Online

Bupa's independent news and information service for consultants treating members of Bupa Insurance (UK) Ltd in the UK

Developed exclusively for Bupa-recognised consultants, the site is designed to meet the needs of today's clinical consultant in private practice. If you have any feedback or suggestions about other services you would like to see on this site, you can get in touch with us by email at providercomms@bupa.com.

Consultant queries

The telephone line is manned during office hours: Monday to Friday, 8am to 6pm and on Saturdays, 8am to 1pm. We aim to respond to email queries within 48 hours.

* Consultant Partners can use their priority helpline number.

Bupa's review of length of stay

Following discussions with professional associations and societies, and hospital groups, Bupa has completed a review of the length of stay (LOS) for procedures.

Read the full article

Turning to Therapy

Some Bupa insured customers use up their available out-patient cover sooner than others, particularly when it comes to physiotherapy. In order to reduce the treatment and cost variation in private physiotherapy, Bupa is inviting physiotherapists to take part in a national tender.

Treating customers fairly - January 2009

Treating our insured customers fairly is extremely important to Bupa. Furthermore, we wish to carry out our business in such a way that our members feel our treatment of them is fair, and that we are able to demonstrate this to the Financial Services Authority (the independent body that regulates the financial services industry).

Many of our members feel that the treatment they receive from their consultant is closely linked to the service they receive from Bupa. We would therefore like you to know more about Bupa's approach to treating customers fairly, so that we can work together to deliver the service which our members expect from both of us.

Clinovia rebrand to Bupa Home Healthcare - December 2008

On December 1st 2008, Clinovia - Bupa's preferred provider for home healthcare - rebrands to Bupa Home Healthcare.

Find out more about the rebrand

Bupa's review of length of stay and out-patient procedures

Following discussions with professional associations and societies, and hospital groups, Bupa has recently completed a review of the length of stay (LOS) for procedures. Where clinically appropriate, some procedures which were previously classified as day-case or in-patient procedures have now been designated out-patient procedures.

View the full list of out-patient procedures.

Consultants who perform any of these procedures regularly will receive a copy in the post.

We recognise that there may be occasions where it is more clinically appropriate to carry out the procedure as a day-case or an in-patient, eg, because of co-morbidities or the need for a general anaesthetic. In these circumstances we would ask that you provide the hospital admissions staff with the medical reason to support that decision.

Bupa launches an Online Consultant Guide for its members

The online consultant guide will give Bupa members access to data on Bupa recognised consultants.

Find out more about the online guide and how it could benefit your practice.

Bupa extends MRI network - April 2008

We are pleased to announce that on Sunday 20 April 2008, the MRI network went live, with at least 30 percent more MRI providers than the 2006 - 2008 network. Find out more about the new MRI network.

Bupa acquires the Cromwell Hospital - March 2008

Bupa has announced the acquisition of the Cromwell Hospital in west London for £90 million as part of a plan to create a flagship private hospital in the capital. It will be known as the Bupa Cromwell Hospital.

Updated Bupa cataract network goes live

Building on the success of Bupa specialist networks, we're happy to announce that the Bupa-approved cataract network was renewed on 16 April 2009. Details of Bupa's approved cataract units can be found in the Bupa and you section of the website, under Bupa approved treatment centres.

Bupa Schedule of Procedures for treatment of members of Bupa Insurance (UK) Ltd in the UK

The online Schedule is the only version which is constantly kept up to date, so we recommend that you use this version in preference to other editions which we may have posted or e-mailed to you.

View the Bupa Schedule of Procedures

Notice of updates will be posted on this page.